If you experience problems with Web Safety please see if they can be resolved using this manual as a guide. Consult release notes coming with the product installation package to see if the problem is a well known issue. You can also use our Knowledge Base / FAQ located at Support section of Diladele B.V. web site (

If none of these sources helps or if you have an active support contract with Diladele B.V. please contact our technical support using email at Please describe your problem in greater details and be as specific as possible.

Our web site links the online forum for all applications produced by Diladele B.V. Post a topic there to get answers from our support team or directly from application developers. The mailing group for Diladele Web Safety for Squid Proxy may be reached at!forum/web-safety.

It is advisable to subscribe to our product notification newsletter. This newsletter is published on a regular basis and contains vital information about Diladele B.V. and its products. To subscribe use a subscription field in the Support section of our web site.