Troubleshooting

If you experience problems with Web Safety ICAP web filter for Squid please see if they can be resolved using this manual as a guide. Consult release notes coming with the product installation package to see if the problem is a well known issue. You can also use our Knowledge Base / FAQ located at Support section of Diladele B.V. web site (https://www.diladele.com).

If none of these sources helps or if you have an active support contract with Diladele B.V. please contact our technical support using email at support@diladele.com. Please describe your problem in greater details and be as specific as possible.

Our web site links the online forum for all applications produced by Diladele B.V. Post a topic there to get answers from our support team or directly from application developers. The mailing group for Diladele Web Safety for Squid Proxy may be reached at https://groups.google.com/forum/#!forum/web-safety.

It is advisable to subscribe to our product notification newsletter. This newsletter is published on a regular basis and contains vital information about Diladele B.V. and its products. To subscribe use a subscription field in the Support section of our web site.